Refund & Returns Policy

We're a family business and we want you to be happy with your order. If you're not, we're here to help.

Not happy? Send it back.
If you're unhappy with your product for any reason, return it to us within 30 days of delivery in its original packaging and we'll issue a full refund on the product price once it arrives back with us. Return postage is at the customer's cost, and we recommend a tracked service. No refund is issued until the product is back with us and has been checked over.

Faulty or incorrect items
If something arrives damaged, faulty, or it's not what you ordered, email us within 7 days with a photo and your order number and we'll make it right — and we'll cover the return postage.

Shipping & delivery
You choose your carrier and shipping option at checkout. Delivery timeframes are estimates set by the carrier (Australia Post or Aramex), not by us, and once your order is dispatched it's in their hands. Carrier delays aren't grounds for a refund, but if a parcel is genuinely lost in transit, get in touch and we'll chase it down for you.

Refunds
Approved refunds are calculated on the amount actually paid (after any discounts) and go back to your original payment method within 5–10 business days.

How to start
Email us with your order number and we'll send you return instructions. Please wait to hear from us before sending anything back.