Shipping policy
Shipping Policy
Where we ship
ProLawns Au ships Australia-wide. We currently don't ship internationally.
Shipping costs
Shipping is calculated at checkout based on your delivery address and the size and weight of your order. We use live rates from our courier partners and pass the freight cost on at cost, with no added markup. You'll see the exact shipping price before you pay.
Processing time
Orders are packed and dispatched within [1–2] business days of payment. Orders placed on weekends or public holidays are dispatched the next business day.
Delivery times
Once dispatched, most orders arrive within:
- Metro areas: [2–5] business days
- Regional areas: [4–8] business days
- Remote areas: [6–12] business days
These are estimates from our couriers and are not guaranteed. Delays can occur during peak periods or severe weather.
Couriers
We ship with Aramex and CouriersPlease [add Australia Post if you use it]. Once your order ships, you'll receive an email with tracking details.
PO Boxes and parcel lockers
[We're unable to deliver to PO Boxes or parcel lockers. Please provide a street address.]
Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned due to an incorrect or incomplete address, we'll contact you to arrange re-delivery, and additional shipping charges may apply.
Lost or damaged parcels
If your order hasn't arrived within the estimated timeframe, or arrives damaged, contact us within [7] days of the expected delivery date at [your email]. Please include your order number and photos of any damage. We'll work with the courier to resolve it and arrange a replacement or refund where appropriate.
Questions
For any shipping questions, email us at [your email] and we'll get back to you within [1–2] business days.